We understand that your business depends on working the right accounts quickly and
efficiently. We also know that it is important that you identify the non performers
early in the process and take the appropriate action. We have adopted the approach
that if the action you take does not produce the result you want, change the action..
ACT is has been designed with the account receivables business in mind as well as
any contact centre that manages inbound and outbound calls. ACT is easy to learn
and has a unique rule engine that will allow your risk team to set up the most effective
and cost efficient strategy. This will not only enhance your staff’s performance
but ultimately improve profitability. This system can be adapted to run front end
collections as well as post charge off debt.
Information is key to any successful business. ACT allows you to manage the process
from importing the accounts right through to closure. All actions, be it automated
or manually inserted are logged and recorded. All events that relate to work done
on the account, be it financial or agent driven, are logged and the action is date
and time stamped. This allows you to extract a wealth of information for reporting
purposes as well as benchmarking.
ACT has been designed in such a way that will allow most businesses to be up and
running almost immediately but still have the flexibility to customise their own
strategies through the rule engine. The result is that you can define your own business
rules and strategy that will allow you to keep your competitive edge.