We understand that your business depends on working the right accounts quickly and
efficiently. We also know that it is important that you identify the non performers
early in the process and take the appropriate action. We have adopted the approach
that if the action you take does not produce the result you want, change the action.
ACT is has been designed with the account receivables business in mind as well as
any contact centre that manages inbound and outbound calls. ACT is easy to learn
and has a unique rule engine that will allow your risk team to set up the most effective
and cost efficient strategy. This will not only enhance your staff’s performance
but ultimately improve profitability. This system can be adapted to run front end
collections as well as post charge off debt.
ACTS Appraisal Technology has designed state of the art Performance appraisal systems
that allow the company to design customised appraisals to measure the KPI's of each
key area of their business. This design allows the user to set up different scoring
models with different weightings that best suit the needs of their departments and
ACTS Appraisal Technology can link into your company's current applications such
as voice recording and allow management to have the necessary data and tools available
to make informed ratings of their staff's performance.